Our Customer Pledge:

Serendipity! will delight customers when they find unique and interesting gifts and home accessories while shopping in a friendly and upbeat environment close to home.

Serendipity! is defined as the effect by which one accidentally discovers something fortunate, especially while looking for something else entirely. That is exactly what we hope our customers will experience. Serendipity! Home and Gifts is truly a celebration of home and lifestyle. Our customers will find quality décor accessories and distinctive gifts that will meet their unique needs for expression of personal style.

Company Information:

Serendipity! is registered in Tennessee in 2009 as a Limited Liability Company under the name of Serendipity! Home and Gifts, LLC.  Serendipity! is a locally owned and family operated business. Pamela Murray has 100% ownership of the business and her daughter-in-law, Shelly Murray, will manage day to day operations in the store. 

In the future as the business grows, Serendipity! will look for ways to contribute as an active member of the local community. Community involvement is important to us. Just as we wish to enhance the lifestyle of our customers, we also hope to be part of a business community that works to make the Tellico Lake area a better place to live.

Store Hours:

During our first year of operation we will be learning a lot.  One of the things we hope to learn is when you like to shop. That is of course when we’d like to be open. For now our store will be open:

Monday – Friday 10:00 a.m. – 5:00 p.m.

Saturday - 9:00 a.m. - 2:00 p.m.

Closed Sunday

Return Policy:

We want you be delighted with the things you buy from us. But we know it can be difficult to pick items for your home. If you find that you are not happy with a decor item, we have established a return policy so that you may return it.

Our return policy is:

• When accompanied by a cash receipt, cash refunds and credit card credits will be given within three business days of decor item purchase. Cash refunds of over $100.00 will be made by mail with a waiting period of seven working days if the purchase was paid by check.
• Items may be exchanged within 14 days for a store credit (gift card).
• All items being returned must be in good condition, and unused by the customer.
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• Personal accessories such as jewelry, handbags, etc. are final sale.
• All discounted purchases are final sale.